Terms and Conditions

Here are the necessary policies that apply when you are making a purchase from LifeCovers.  I’ll try to keep them as uncomplicated and jargon free as possible.

If there is anything you still need to know before you make a purchase, please do contact me and I’ll do my best to give you a full and speedy reply.

Accuracy of Content

LifeCovers uses its best efforts to keep the information on the Site updated. However, it is not possible to guarantee the complete absence of errors on the Site. The information and other material published on its Site may include inaccuracies or typographical errors. We have made reasonable efforts to ensure that product information is accurate and to display as accurately as possible the colours of our products. However, we cannot guarantee that your screen's display will accurately reflect the colour of the product on delivery.

Payment Options

I use Paypal to process on-line payments.  If you do not have an account it is possible to pay with your credit card by logging in as a Guest.  I do not receive your credit card information.  All payments are in UK pounds sterling.

Alternatively, I am happy to accept bank transfers, personal cheques or Postal Orders but cannot mail your order until payment has been cleared through the bank.

Processing times

Most items in my shop are ‘Ready to Ship’ and can be in the mail within 1-2 working days.  However, for custom makes, I may take 3-5 working days before shipping.  For details, please see individual items.

Shipping

Your purchase is carefully gift wrapped in tissue paper and mailed in a strong and weatherproof mailing bag.  I include a packing note unless you tell me otherwise.  I am always happy to include a small card and your personal message if this is a gift.

For UK deliveries, I use 1st class Royal Mail which usually arrives the next day.

For International deliveries, I use standard international Airmail.  This service is not insured and not tracked.  Delivery is ‘usually’ in the region of 8 – 15 working days.

Please contact me should you require a tracked and insured service and I will provide you with shipping rates.

IMPORTANT– overseas buyers are responsible for any customs, import taxes and related fees which are imposed by their country.  I am not responsible for delays due to customs.

Returns and cancellations

I happily accept returns and ask that you notify me with 5 days of receipt of the delivery.  The customer is responsible for return shipping costs.  If the item is not returned in its original condition, the customer is responsible for any loss in value.

The following items cannot be returned or exchanged:

  • Custom made items
  • Items of a personal and intimate nature (such as eye masks)

If you wish to cancel an order please contact me immediately. If the order has not yet shipped I will process the cancellation and reimburse the price of the products within 5 working days of your notification to cancel.

Your statutory rights relating to faulty or misdescribed goods are unaffected by anything in these Terms and Conditions.

Missing packages

Very rarely, a parcel will go astray.  I can file a claim with Royal Mail after 25 working days from date of shipment and will keep you informed of progress.  A refund or replacement will be made when both parties are satisfied the items are missing.

Privacy policy

 Please view our privacy policy here.

Cookies

We use cookies in two ways on the site. The first is to maintain the core functionality of the shopping experience. These cookies give you access to your account and your basket.
We also use cookies to assist in better understanding how our site is used and where people come from to get to the site. These third party cookies can be disabled by your browser and won’t impact the functionality of the site. However, the information we gain from these cookies help us improve the product and services we offer our customers.

Please do get in touch if you have any concerns regarding your purchase and I will work with you to ensure you are satisfied.

Contact information:

e-mail: LifeCovers

By Post :

LifeCovers

Glencairn

East Saltoun

East Lothian

EH34 5EB


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©2008-2018 www.lifecovers.co.uk - All rights reserved.